Refund policy
Return & Refund Policy
We want you to receive your NuVora order in great condition. If there's a problem with your order, we're here to help.
Return Eligibility
Returns and refunds are accepted in the following cases:
- The item arrived damaged or defective
- You received the wrong item
- The item is significantly different from what was described on our site
To request a return or refund, please contact us within 7 days of delivery.
How to Request a Return
Contact us at nuvora925@gmail.com with your order number, a description of the issue, and photos of the item (and packaging, if relevant). We'll review your request and get back to you with next steps.
Please do not send any item back unless we've specifically asked you to and provided a return address.
Resolution
Once we've reviewed your request, we'll offer one of the following:
- A replacement item
- A full or partial refund
- Store credit
The resolution offered depends on the specific issue and item.
Change of Mind
Because our products are shipped directly from our fulfillment partners, we're currently unable to accept returns for reasons other than damage, defect, or an incorrect item. We encourage you to review product descriptions, sizing charts, and photos carefully before ordering. If you have questions about a product before purchasing, reach out to us at nuvora925@gmail.com, we're happy to help you choose the right item.
Refunds
Approved refunds are issued to your original payment method. Please allow additional time for your payment provider to process the refund after it has been issued.
Contact Us
For questions regarding returns or refunds, please contact:
NuVORA
Email: nuvora925@gmail.com